Repairs

What Zippo Product Can We Help You With?

Please select your product from the options below.  Complete the Zippo Repair Form and enclose with your repair. 

 

Lighters


Windproof Lighter


Flex Neck 
Utility Lighter


Candle Lighter 
(adjustable flame)

Rechargeable Candle Lighter

Inserts

Single and Double Torch Butane Inserts
Single or Double Torch Butane Insert

Arc Insert

Hand Warmers


Refillable Hand Warmer 
(6 or 12 Hour)

HeatBank® 9s Rechargeable Hand Warmer (available in other colors too)
HeatBank® 9s Rechargeable Hand Warmer


3-Hour Rechargeable 
Hand Warmer


6-Hour Rechargeable 
Hand Warmer


The Zippo repair service: an investment in quality and durability

A Zippo lighter is more than just a tool - it is a faithful companion in your everyday life. Every Zippo storm lighter that comes to us for repair is treated with the utmost care and expertise. We know how important each individual lighter is to its owner, as it often harbours personal stories and memories. Our promise is clear: we repair every Zippo storm lighter to restore its functionality and reliability. Our experienced technicians use state-of-the-art technology to repair each lighter so that it not only works, but also remains visually appealing. Use the Zippo repair service and ensure that your lighter remains a reliable companion. Trust in the quality and durability that Zippo promises!

Comprehensive Zippo repair service: Our commitment to excellence

The Zippo European Repair Clinic in Germany is at the centre of our world-renowned repair service. Here, specialised technicians are dedicated to the careful repair of your Zippo. Our repair service is designed to make the process as easy as possible for you:

  • Uncomplicated processing: no proof of purchase is required to utilise the repair service.
  • Safety regulations: Please send your Zippo lighter unfilled to comply with transport regulations.
  • Central location: Our address on Groendahlscher Weg in Emmerich is easily accessible and offers fast and efficient processing throughout Europe.

Our aim is to make the repair process transparent and simple so that your Zippo lighter is repaired quickly and reliably. We guarantee the highest standards in every repair to ensure the longevity and functionality of your lighter. Visit our support page for detailed information on the return process!

 

The unshakeable Zippo repair promise

At Zippo, we take our motto "It works or we'll fix it for free.™" very seriously. This promise reflects our commitment to quality and customer satisfaction. It applies to every Zippo storm lighter, whether it was purchased recently or has been in your possession for decades. Our lifetime guarantee assures you that if your lighter ever fails, it will be repaired or replaced free of charge.

Preparing your Zippo lighter for dispatch

The correct preparation of your Zippo storm lighter for the repair service is crucial to ensure that it arrives undamaged at our European Repair Clinic and can be processed efficiently. Here is a detailed guide on how to prepare your Zippo lighter for dispatch:

Drying

The first step in the preparation is to dry the lighter. Before you send in your Zippo lighter, it is important to remove the insert. Leave it open in a well-ventilated area so that any remaining lighter fluid can evaporate completely. This minimises the risk of ignition and ensures that your lighter is prepared for posting in accordance with safety guidelines. The complete evaporation of the petrol can take up to two days, depending on environmental conditions such as temperature and humidity.

Packaging

Once the insert is completely dry, carefully reinsert it into the housing. It is now time to prepare the lighter for shipping. Use a sturdy shipping box to protect the Zippo lighter from shocks and pressure during transport. Padding materials such as bubble wrap or foam are ideal for wrapping the lighter securely. Make sure that the lighter cannot move freely in the box to prevent damage from slipping.

The correct preparation and packaging of your Zippo lighter is important to ensure safety during transport and to support the fast and effective processing of your repair request. Use our professional repair service to get your Zippo lighter back in top shape. Send it in now and ensure the longevity of your Zippo lighter!

 

How and where do I send my Zippo lighter for repair?

When the time comes for your Zippo lighter to be repaired, it is important that you send it safely and correctly to our Zippo European Repair Clinic. You should carefully follow the steps below to ensure a quick and efficient process.

In order to process your repair request as smoothly as possible, it is essential that you include a note with the following information in the parcel:

  • Your name: So that we know who the lighter belongs to.
  • Address: Where the repaired lighter should be sent.
  • Telephone number: For any queries or quick updates on your repair status.
  • Email address: To send you confirmations and updates on the repair.
  • Description of the problem: A short, clear description of the fault will help our technicians to diagnose the problem more quickly and repair the lighter effectively.

Your Zippo should be shipped with great care to ensure that it arrives undamaged:

  • Packaging material: Use a sturdy box and sufficient cushioning material, such as bubble wrap or foam, to protect your Zippo lighter during transport.
  • Shipping method: We strongly recommend sending the lighter as a registered letter or insured parcel. This not only guarantees that the lighter arrives with us, but also offers you security through shipment tracking.

You should send your Zippo lighter to the following address, which has been specially set up for repairs in the UK:

Yusen Logistics (UK) Ltd C/O Zippo Repairs
Milton Keynes Distribution Centre
Bradbourne Drive, MK7 8BN, Milton Keynes, United Kingdom

By sending your lighter to our specialised repair workshop, you ensure that it is repaired by trained professionals using original parts and to the highest standards. Experience the convenient and safe repair service that only Zippo can offer!